MSPs & IT · Private AI Employees

AI employees for MSPs and IT firms.

Private AI employees that triage common tickets, answer from your own docs, and draft client service reports for your review — running on your own server, so client network data never leaves your building.

Book a Free Workflow Audit See how it works

The Ticket Bottleneck

Tickets keep rolling in around the clock.Every SLA clock is already running.

SLA first response

1:12left

Tickets due todayFirst response target

The help desk queueOn the clock

Ticket Triage

Unassigned

Tickets triaged by hand from email, portal, and phone.

New ticket queued. Category and priority still pending review.

Email Portal

Client Reporting

Drafting by hand

Weekly status reports pulled together across clients and tools.

Data pulled from PSA, RMM, and backup logs. Anomalies flagged for review.

License Renewals

Upcoming renewal

Software renewals tracked manually across vendor emails and spreadsheets.

Renewal reminder received. Seats and costs still to confirm.

Email Vendor portal

What Your AI Employees Take Over

One private AI team. Three fewer bottlenecks.

Common tickets auto-triaged and routed to the right technician — complex ones flagged for your team.

Instant answers from your own docs and knowledge base — no more digging for the SOP.

Client service reports drafted and scheduled for your review, then sent on autopilot.

Private by Design

Your data stays where it belongs.

Your AI employees work inside the infrastructure you control, while Hemicule handles the setup and ongoing management.

Your AI employeesYour serverYour data

Self-hosted on your server.
Your data never leaves your building.
POC runs on your own documents.
Managed for you — no tech team needed.

See what an AI employee does with your workflows.

If we can't find something automatable in your business, the audit is free — and you owe us nothing.

Book a Free Workflow Audit